How to Change Wi-Fi Password and Wi-Fi Name on Canalbox Fiber

Overview

This tutorial demonstrates how to access the Canalbox web portal to change the Wi-Fi network name (SSID) and passphrase on a Canalbox fiber connection. The presenter explains where to locate the router's hardware serial number needed for login and contrasts the local box management portal with online subscription account management. To configure the router, devices must be connected directly to the Canalbox Wi-Fi or LAN network before visiting the management portal at my.canalbox.africa/login. Once authenticated using the router serial number, users navigate through the dashboard to My Box > Wi-Fi, update the SSID and passphrase, and click Save to apply settings.

Locating Documentation and Management Portals

00:00

The tutorial opens with an introduction to configuring Canalbox fiber credentials. For step-by-step written instructions, users can navigate to bentechs.com, browse to the blog section, and locate the article titled 'How to change Wi-Fi password and Wi-Fi name on Canalbox Fiber'. The guide distinguishes between Subscription Management (used for viewing subscription plans and paying online from anywhere) and Router (Box) Management (dedicated to updating router and wireless network settings).

• Canalbox administration consists of two distinct areas: Subscription Management and Box Management.
• Subscription management works remotely over any internet connection.
• Box management requires direct connection to the local Canalbox router.

Accessing the Box Management Login

01:25

To configure Wi-Fi credentials, open a browser and navigate to 'my.canalbox.africa/login'. Login requires the device's unique hardware serial number, printed on the barcode label located on the Nokia fiber router. Critically, your computer or phone must be actively connected to the Canalbox network via Wi-Fi or Ethernet cable; otherwise, the portal will fail to connect or authenticate.

• Portal URL: my.canalbox.africa/login.
• Authentication uses the router serial number printed near the barcode on the physical unit.
• Client device must be connected to the Canalbox network to reach the local box management interface.

https://my.canalbox.africa/login

Updating Wi-Fi SSID and Passphrase

02:40

Upon logging in, the Canalbox dashboard displays account details including service reference, active plan speeds (e.g., 50 Mbps download / 10 Mbps upload), and installation status. To alter Wi-Fi details, navigate to the sidebar menu on the left and click 'My Box' > 'Wi-Fi'. In the Wi-Fi settings page, enter the desired name into the 'New SSID' field and the security key into the 'New Wi-Fi passphrase' field. Note that the router automatically appends '-2G' and '-5G' frequency tags to the configured SSID. Review channel assignments if necessary, then click 'Save' at the bottom to apply the new credentials.

• Navigate via the left sidebar: My Box -> Wi-Fi.
• Set 'New SSID' for network name and 'New Wi-Fi passphrase' for the security key.
• Canalbox automatically appends band tags (-2G / -5G) to the base SSID.
• Click Save to finalize and commit the configuration.